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We are no longer offering Car Hire Excess Insurance

We are no longer offering Car Hire Excess Insurance

For customers with live policies or customers wishing to make a claim on an expired policy, please note this does not affect your ability to make a claim under your current or expired policy for any incident that occurred while it’s active. If you need to access your documents, make a claim, or raise a complaint, please see below. 

Looking for another policy? You can still save money on your Car Hire Excess Insurance when you shop with our partner, Leisure Guard.

For customers with live policies or customers wishing to make a claim on an expired policy, please note this does not affect your ability to make a claim under your current or expired policy for any incident that occurred while it’s active. If you need to access your documents, make a claim, or raise a complaint, please see below. 

Looking for another policy? You can still save money on your Car Hire Excess Insurance when you shop with our partner, Leisure Guard.

Leisure Guard Vehicle Hire Excess Waiver

  • Excess reimbursement and damage waiver limit up to £10,000 for hire cars
  • Misfuelling Cover up to £500
  • Locked Out Cover up to £100
  • Replacement Key Cover up to £500
  • Drop Off Charges up to £300

Leisure Guard’s Vehicle Hire Excess Waiver policies are arranged and administered by Rock Insurance Services Limited.  BigBlueCover.com is a trading style of Rock Insurance Services Limited.

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Policy Documents

If you bought your policy direct from bigbluecover.com from 01 August 2023:

Policy Wording 
Terms of Business 
Travel Insurance Product Information Document 

If you bought your policy direct from bigbluecover.com between 11 June 2020 and 31 July 2023:

Policy Wording 
Terms of Business 
Travel Insurance Product Information Document 

Claims

For Vehicle Hire Excess Insurance claims after 31 July 2023, please contact AXA claims details via one of the following methods:

Submitting a claim

Online: www.excessclaim.co.uk

Tel: 0343 658 0269

By Email: [email protected]

Our claims department operates Monday to Friday between 9am – 5pm. We will review your claim as soon as possible once received.

Monday – Friday: 08:30 – 18:00

Saturday: 09:00 – 17:00,

Sunday and Bank Holidays:Closed

For Vehicle Hire Excess Insurance claims between 11 June 2020 & 31 July 2023, please contact the claims provider via one of the following methods:

You can register your claim online, download claim forms and access a comprehensive list of FAQ’s to help you with the claims process or contact the claims service by phone or mail:

Reactive Claims Limited

PO Box 353

ALTON

GU34 9LE

Phone: 01420 259 050

Web Claims: www.reactiveclaims.com

For complaints about how a claim has been handled you should contact:

Reactive Claims Limited

PO Box 353,

ALTON

GU34 9LE

Email: [email protected]

Contact us

For all queries that are not of a claims nature, please contact us:

Email: [email protected]

Call us: 0343 658 0269

Monday – Friday 08.30 – 18.00,
Saturday:09.00-17.00,
Sunday and Bank Holidays:Closed

Or write to us at:
ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

Email: [email protected]

If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR

Phone: 0800 023 4567

Email: [email protected]